At Bre & Millie, we want you to feel confident and satisfied with your purchase. Our return and refund policy is designed to provide a fair and transparent shopping experience while helping us maintain efficient order fulfillment through our suppliers.
Returns and Exchanges
We generally do not accept returns or exchanges for items purchased by mistake or simply because a customer has changed their mind. We encourage you to review product descriptions, images, sizes, and other details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at mary@breandmillie.com. Include your order number, a description of the issue, and clear photos of the item where applicable.
We will review your request and work toward an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.
Refunds
If a refund is approved, we will notify you and explain the next steps. Approved refunds will be issued to your original payment method, subject to your payment provider's processing times.
Order Cancellations
Orders may be eligible for cancellation before they are processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with an order, please contact us at mary@breandmillie.com. We are happy to help address your concerns.
Consumer Rights
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.